How Do I Manage Orders?

  • Updated

Inside of your Single Dashboard

Finally, the power is in your hands.

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To navigate to the order management section in your Single Dashboard, simply select the "Orders" tab. This will take you to a spreadsheet-like list of all orders.

 

So what exactly can you do inside the order management page?

Edit an email address

If you don't have "require email address for purchase" turned on, it can be possible that a fan might finish their order without entering an email address. As our digital music is delivered via email, this is a problem! For instructions on how to set this up, try this past support article.

Luckily there is an easy solution. You will now see a bright red "Email Missing" button on orders without an email. Simply click on the button and type in an email.

If a fan entered an incorrect email, there won't be a red button to click. All you'll need to do is edit the email address associated with the purchase. To do so, select the pencil icon. You'll then be prompted with the option to save and resend the delivery email, or just update it the email address.


Resend Delivery Email

This one is complicated. To resend the delivery email to a fan, select the paper airplane icon.

View Order in Shopify

To take a look at the order inside Shopify, select the square and pointer icon - located on the far right of each order row. This can be extra handy when running test purchases when you first open your shop.

Export Orders

To export this data, select the "Export Order Data" button in the top right.

Search

Lastly, you can search all orders using the search bar. Use the email address or order number to quickly lookup an order.

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