Step inside your Single dashboard
As helpful as our customer service team is, you may wish for us to take a more "behind-the-scenes" approach
It's cool. We get it.
When a fan purchases music from your Shopify store, they are immediately sent a delivery email.
Here is an example of the default email:
We now provide tools for artists and labels to completely customize this email
Here is an example of a whitelabeled delivery email:
Navigate to your Single dashboard and go to "Settings". You will see a customization form:
To turn on whitelabeling, click the button in the top left. You can now edit various aspects of the delivery email.
If you choose to customize your delivery email, all fields are required.
Add your logo by dragging and dropping. Edit the Title field to add a heading to the email, and the Body field to change the body text. You can add a link within the body using html tags. The color selector changes the button color.
Most importantly, you can add your own email address to the Customer Support Email field. If you choose not to add an email here, we will automatically pull the email associated to your Shopify account to display in your delivery emails. Either way, Single's customer support email will display first by the text "for questions regarding your download, please reach out to..."
Despite our email listed, you may still have fans reach out with questions about their download. Simply pass them along to us, or check out our support article regarding digital download troubleshooting.
As you customize this email, you may want to see it from the fan's perspective. Simply click "Send Test Email" and your delivery email will be sent to the email of the account you are currently logged into.
Finally, be sure to save! Navigating off of the page without saving, or toggling whitelabeling on / off will cause you to lose all of your hard work.
The best part about this: It's completely optional. If you'd still like Single to help customers with their downloads, we would be more than happy to.
More questions? Please submit a request.