Will I Affect a Customer’s Access by Refunding Their Order?

  • Updated

Maybe – if you refund the entire purchase amount, that customer's purchase will be invalidated and they will no longer be able to access the stream. However, if you only refund a partial amount of the payment, the customer will still be able to access the stream – this is helpful if you need to refund a customer for a merch purchase, but not a livestream ticket.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request