A Customer Did Not Receive Their Confirmation Email – What Now?

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Screen_Shot_2021-05-19_at_6.01.29_PM.pngOur app uses Shopify's store accounts to track purchase history. When a customer purchases an item tagged to provide access to the stream, that purchase is added to their account. When they access the stream page, they're immediately granted access – no special or unique link required.

Additionally, you can use the Orders menu item on the lefthand navigation to search for a customer by email address or order number. Once you've found the customer, you can use the paper airplane icon to resend their confirmation email.

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