My Preview Player Isn’t Working!

  • Updated

Is your album still on pre-sale?

Previews are not available on tracks with a release date in the future. You can still select to display the tracklist by choosing "add to shop w/ tracklist". The play buttons and tracklist will appear on the album's (or instant grat track's) release date.

Have you switched themes since you installed the Single App?

When Single is first installed, we add some theme assets into the theme you’re using. If you switch themes, it’s possible these didn’t transfer.

Easy fix. Log into your Single Dashboard. Select “Settings," "Advanced." Click on the button that says “Reinstall Shopify Assets”.

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Refresh your Shopify store and your player should be there!

Have you deleted any items inside your Shopify Admin?

As we explain in this article, when your music is published from Single to Shopify, several different products are created. This includes a “Digital Album” and "Digital Track" products for each track. While these aren’t visible to your customers, these “Digital Track” products power the preview player.

The example below is what the “Digital Album” and “Digital Track” products look like in your Shop Admin when added to your Shopify store.

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If you’ve already deleted the digital track products from your store, no problem. Please follow these instructions.

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