NFTs + Single - General FAQ

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What are the service fees for selling NFTs on Single?

Single charges a flat $2 per NFT to mint + a variable fee to cover the transfer/gas fees/network fees (~$2). At the time of writing, this variable fee is about $1, making the current total service fee per NFT sold roughly $3. Single also takes .5% of secondary market sales.

Note: For more info on secondary market sales and NFT royalties, please see our support article HERE.

 

When are the service/gas/network fees charged?

Service fees are only charged at the time of purchase, when the NFT is minted. In other words, it does not cost you anything upfront to create an NFT collection and put it up for sale. You will only pay the service fees once/if an NFT is purchased.

 

What is Single's public facing Solana address?

Here is the address that we mint NFTs from:

5YxvQ91H3xdhqPtkgEYmfSUetKS4as3YD2TRPM9JZCqe
 
When a customer purchases one of your NFTs, you can follow the on-chain events through that link.

 

When are my NFTs minted?

NFTs sold via Single are minted at the time they are purchased, not upfront.

 

Do I have to pay for unsold NFTs in my collection?

Absolutely not! As mentioned above, NFTs are only minted when they are purchased, thus service fees are only incurred at the time of purchase. You will only be charged for what you sell.

 

What happens if my mint ends but I haven't sold through the total supply?

If you decide to end your mint before you have sold through the total supply of your collection, the total supply will be updated to meet the amount of sales made. For example, if your total supply was 100, but you decided to end the mint after only 60 were sold, the total supply will be changed to 60 and finalized.

Note: For more info on ending a mint, please see our support article HERE.

 

Why do I have to disable Shopify Payments?

If you are not on a Shopify Plus plan with prior campaign approval, this is a legal/liability requirement per Shopify while NFTs are in the beta stage with them. It is not a rule implemented by Single, but it is one we are required to enforce.

Note: It is required that you have an alternative payment processor active or you will not be able to accept orders once you disable Shopify Payments. Any payment processor(s) besides Shopify Payments is acceptable.

 

Will disabling Shopify Payments have any negative consequences?

Definitely not! Disabling Shopify Payments will only disable the Shop Pay payment type in your checkout. This will not prevent you from receiving payments for your products, prevent customers from checking out, etc. You will just need to ensure that you have some other type of payment provider available for your checkout. A very popular and reliable alternative is PayPal, but you can use any other that you would like! You can add other payment providers by going to your Shopify Admin, then Settings > Payments > Add Payment Methods (under Supported payment methods header).

Note: It is required that you have an alternative payment processor active or you will not be able to accept orders once you disable Shopify Payments. Any payment processor(s) besides Shopify Payments is acceptable.

 

What payment types can customers use?

While Shopify Payments must be disabled during the beta period, any other payment provider is supported. This means customers can buy NFTs with fiat currency (debit card, credit card, etc.) if they would like! We handle all of the conversion and processing behind the scenes so that you and your customers don't have to! A great alternative payment provider to use instead of Shopify Payments is PayPal.

Note: It is required that you have an alternative payment processor active or you will not be able to accept orders once you disable Shopify Payments. Any payment processor(s) besides Shopify Payments is acceptable.

Note: For info on how to disable Shopify Payments, please see our support article HERE.

 

It looks like part of the NFT has been cut off when it's moved to a wallet!

Don't worry, it's not actually cut off. Your NFT is intact just how it should be. How an NFT is displayed varies based on the wallet or market. If that particular wallet or market isn't properly setup to display non-square NFTs, it can result in only part of it actually being displayed. But again, no need to fret, that's just how it's displaying there. It has not been altered in any way.

 

Why is the NFT feature still in the beta stage?

The NFT feature is new and still in the beta stage for Shopify. There are no missing or non-functioning aspects of it (though we will be consistently expanding it and adding new features!). While NFTs are still in the beta stage with Shopify, we need to monitor it to ensure people are following the terms set in place by Shopify, such as disabling Shopify Payments

 

When will NFT feature be out of the beta stage?

This is dependent upon Shopify. At this time, we do not know a time frame or have knowledge as too when the NFT feature will be out of the beta stage.

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